Review Management
What is Review Management?
Review management is the process of managing your ratings by increasing positive reviews and minimizing poor ones. Trum·pia brings the latest AI and automation technology to help you improve your ratings on review sites automatically. We do this by sorting satisfied customers and soliciting them to leave your positive reviews.
Why Do You Need Review Management?
Without it you simply have to do too much leg work to get reviews from scratch. You have to identify satisfied customers and ask them to fill out reviews on sites like Yelp, Google, or industry-specific review sites. Plus many of them will never take the time to leave a review. Trum·pia takes the grunt work out of the review management process and automatically carries it out for you without spamming your customers.
-
95% of consumers check reviews before they purchase.
-
79% of consumers trust online reviews as much as they trust reviews from friends.
-
90% of consumers will avoid a business with a poor reputation.
Trum·pia’s Customer Service Tools Lead to More Reviews
Send customers text surveys that get more responses and intelligently branch based on their answers, all automatically.
Send satisfied customers to review sites and send unsatisfied customers to a supervisor to handle issues and minimize poor reviews.
We also give you an additional tool to strengthen customer service with our powerful text inbox where you can respond to every customer inquiry. Our advanced inbox goes beyond basic two-way communication that you'll often see elsewhere.
In addition, Trum·pia can answer your organization's FAQs automatically and instantly via texting, further boosting customer satisfaction.
Review Management Across Industries
-
E-commerce
Trum·pia's satisfaction surveys automatically generate more reviews and will ensure your business gets more traffic.
-
Retail
Trum·pia's automation will help you get more reviews which will drive more business to your brick-and-mortar stores.
-
Restaurants
More reviews equal more diners. You can even catch dissatisfied customers before they leave harmful reviews on Yelp or Google.
-
Hospitality
Automatically send post-visit surveys and forward only satisfied customers to review sites.
-
Medical and Dental Offices
Rank highly in Google searches in your area by getting more positive reviews.
-
Automotive
Whether you're a dealership or a mechanic, great reviews will boost your business.
-
Real Estate
Having good local ratings helps you find more potential buyers and sellers.
-
Spas and Wellness
Rank as the top in your area with more reviews and better customer service.
What Our Customers Are Saying
A great tool for any business looking to 10x their leads, sales, and revenue
Fredy Hernandez, Social Operations at Morelli Fit
Review Management Frequently Asked Questions
Trum·pia's review management automation identifies satisfied customers through post-interaction surveys and automatically routes them to your preferred review platforms like Google, Yelp, or Facebook while deflecting dissatisfied customers to internal escalation paths. This intelligent filtering increases your average star rating by ensuring only positive experiences reach public review sites, while negative feedback gets resolved privately before it impacts your online reputation.
Yes, SMS review requests achieve significantly higher response rates than email, with text messages having a 98% open rate compared to email's average of 20-30%. Trum·pia's automated SMS review requests are delivered immediately after service completion when customer sentiment is highest, resulting in more authentic reviews and faster accumulation of social proof that boosts local SEO rankings.
Trum·pia's review management workflows can direct customers to all major review platforms including Google My Business, Yelp, Facebook, Trustpilot, and industry-specific sites through customizable survey logic and dynamic link generation. The system allows you to prioritize which platforms matter most for your business and automatically distribute review requests based on customer ratings to maximize your presence where it counts.
Trum·pia's conditional workflow automation detects low satisfaction scores in real-time and immediately triggers escalation protocols—such as notifying managers via SMS, creating support tickets, or initiating recovery campaigns—before unhappy customers leave public negative reviews. This proactive service recovery approach reduces public complaints by 60-80% while giving your team opportunities to turn detractors into promoters.
Trum·pia's enterprise review management features include location-based routing, role-based access controls, and consolidated reporting across all locations, making it ideal for franchises and multi-location operations. Each location can have customized review workflows, dedicated local phone numbers, and location-specific survey questions while corporate teams monitor reputation metrics and star ratings across the entire organization through centralized dashboards.